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| New Domestic Installations |
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| We are known for our quality when it comes to new or renovated plumbing
installations. From low cost housing to up market installations, we strive to
offer our clients the best service we can give. We also assist in the design and
planning of plumbing projects and also source the right sanitary ware and taps
for our clients. We arrange for consultants to help our clients choose the right
finishes for there bathrooms, kitchens, sculleries or laundries. |
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| Leak location |
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| We offer an electronic leak location service for clients and insurance
companies, that need to locate a leak or burst in a pipe. This works by means of
a sophisticated electronic listening device, that is held against surfaces like
bathroom walls or floors, and with a set of earphones, enables the operator to
listen for the sound, that is usually made by the water that is forced through
the burst pipe or leaking fitting under pressure. This sound is called leak
noise, the louder the leak noise, the closer the leak location device is to the
leak. This device is normally very accurate, especially in domestic
applications. Unfortunately it’s accuracy cannot be guaranteed, as there are
various factors that influence the accuracy, such as pipe depth, the type of
piping used (metal or plastic) or wall/floor density. We also use a domestic
metal pipe locator, in conjunction with the leak detection device, to determine
where the pipe is. This locator can locate a pipe in a wall/floor to a maximum
depth of 50mm. We charge a fixed rate for this service, for the first hour on
site, there after per half hour. This rate however excludes our transport, which
is charged according to AA rates. |
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| Maintenance |
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| We have experienced technicians, which are able to assist with any domestic
maintenance issues you might encounter. For any other problems, our senior
technicians will be more than happy to assist. |
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| Solar water heating |
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| We have been installing various forms of solar water heating units for the past
twelve years. We have specific solar installation teams that have gone through
an accredited training program and are also registered accordingly with the
PIRB. They have also received product specific training, which means that they
have been trained by specific manufacturers, to ensure that the specific
warranty is upheld. We are also Eskom accredited installers, which enables us to
install Eskom accredited solar water heating units and assisting the client to
receive the current rebate or subsidy offered by Eskom. |
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| Insurance Claims |
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| We are accredited with all the major South African insurance companies, to
handle there plumbing related claims. Whether it is a burst geyser, burst pipe
or damaged or cracked sanitary ware, blocked drain or waste pipe, leaking bath
or shower trap, we will assist you to the best of our ability. Please bear in
mind that certain insurers vary there cover from others and it is our duty to
comply with there rules and regulations. An example of this is with burst geyser
claims. The insurers insist on the collection of the burst geyser from our
premises. These burst geysers are then pressure tested by a company that in turn
supplies the insurer with valuable feedback relating to the cause of failure,
confirmation of failure etc. This process also assists the insurers that all
burst geysers are kept out of the market, to minimize the chances of fraudulent
claims. |
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| Payment options |
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| We offer various payment options, whether it is cash, EFT or even Debit or
credit card payments. Our teams carry an electronic mobile card swipe machine
that authorizes transactions in the comfort of your home or office. This is a
secure means of payment and enables clients to place payments on their straight
or budget accounts. We also offer a 30 day payment plan, this however is only
offered to clients that have completed a credit application and have been
approved. |
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| Recourse or unresolved issues |
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| All our technicians are registered with the PIRB, Plumbing Industry Registration
Board, which ensures that any problems a client might encounter with a specific
technician, can be resolved through this board, as they can cancel a members
registration, which without, the technician will not be able to work,
specifically for the insurance companies. We are also insured against faulty
workmanship and have sufficient public liability insurance to cover against
lives mishaps. |
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| Guarantee |
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| All our work is guaranteed for three months, against faulty workmanship. All our
material carry a separate manufacturers warranty that is upheld by them and
there service teams. We do however try to assist the client with any warranty
claims. |
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